Q: When will the site be up?

A: The site has been available since November 15, 1999. The deadline for submission of results for the beginning of the year period is December 24, 1999.

Q: Where and how do I register?

A: You can register at https://tepd.ucop.edu/results. Click on the "Enter CRLP Secured Site" link, which will open the main "CRLP Online Sign On" page.

Select the "Register Here" link and start with Step 1

Q: Someone registered me months ago. Can I use this registration?

A: Registrations prior to November 15, 1999 are not reflected in the production system. Each teacher needs to register on-line at https://tepd.ucop.edu/results. (See Question #2 above).

Q: I need to register as a Site Leader, but I don't have the school information. Where do I get the information?

A: Your School Office can provide you with the needed information.

Q: The system didn't allow me to complete the registration process. How do I proceed?

A: If the information that you used to register does not exactly match the information you provided to your Regional Coordinator, your registration will have to be manually verified by your Regional Coordinator. Please contact your Regional Coordinator.

Q: The Director at CSULB sent in registration information by fax that has not been verified yet. Who does the verification?

A: The Regional Coordinator has been delegated to conduct the verification.

Q: How long before a teacher can be verified?

A: Three (3) business days have been projected. It depends on the schedule of the Regional Coordinator (RC) as to when he or she can login to conduct the verifications/additions on-line.

Q: My school is not listed. What do I do?

A: Go to Page 19 of the Teacher User Guide, Step 3 of the on-line Registration form, which has a link ("click here") to add your school to the database.

Q: I can't download the Word97 documents. Where do I send the request for the "text only" version?

A: Send an e-mail to crlponline@edmin.com.

The "text only" version will be sent as an e-mail attachment. Or, a printed copy can be sent via Priority Mail.

Q: I teach a "combination class." I am able to enter data for one grade and not the other, what can I do?

A: Go to the ""Revise Survey Information"" link on the "Sign On" page and verify that you selected a combination grade (for example: K,1; 1,2; 2,3) for question 8 on page 2 of the Teacher Information Survey

Q: What do I do when I am unable to proceed past the registration page while trying to input data for other teachers?

A: If you have been delegated as the "data entry" person, it is possible that you are still logged-in as another teacher. Click on the "Sign Off" button on the navigation bar to clear the session, then, login as the other teacher. Repeat the process for the other teachers.

Q: How do I change the status of a site leader?

A: If a teacher has registered as a "Teacher" and now needs to register as "Site Leader," and has not entered student data, the teacher can go back to the ""Revise Survey Information"" link on the main page and select the "Site Leader" button.

Q: The Site Leader forgot to register as a Site Leader and already entered student scores. What needs to happen?

A: Report the situation to EDmin with the teacher's full name, DOB or SSN. The teacher record needs to be edited by EDmin staff.

Q: A teacher who is also the Site Leader cannot register as both. What needs to change?

A: It is possible that the teacher was not initially reported to EDmin to be a Site Leader. Please contact the Regional Coordinator to contact EDmin to add the "Site Leader" role for the teacher. The teacher's account then needs to be edited to reflect the "Site Leader" function. Once edited, registration can resume.

Q: I registered using my new married name and my registration is not going through. Who do I contact?

A: If the information that you used to register does not exactly match the information you provided to your Regional Coordinator, your registration will have to be manually verified by your Regional Coordinator. Please contact the Regional Coordinator.

Q: Do I have to register on every computer that I work on (at work and at school)?

A: No. Once you have completed the registration survey and have selected a user name and password, you can log into the system from any Internet connection using this user name and password. Please DO NOT re-register with the system because it will impact the integrity of your data.

Q: One of the teachers at our school started to register once and did not complete it. The system did not allow her to finish the process later on. What steps can be taken?

A: It may be that the system accepted the partial registration and the user name and/or password did not match the original user name/password selected. Go to the main page and use the "Forgot Password" link. The system will generate an e-mail with the user name/password. If you do not have an e-mail account, contact your Site Leader or Regional Coordinator.

Q: I attempted to register more than once and got a message that information already existed in the system. How do I access the original registration?

A: The system detected the original registration information and is designed to prevent duplicate registrations. Go to the main page and use the "Forgot Password" link. The system will generate an e-mail with the user name/password to the e-mail address reported in the Teacher Survey Information. If you do not have an e-mail account, contact the Site Leader or Regional Coordinator.

Q: I received an error message when trying to register. Did my registration go through?

A: It may be that the system accepted the "partial registration." Send an e-mail to crlponline@edmin.com with your full name, DOB or SSN asking to check if the registration was partially recorded in the database. If you do not have an e-mail account, contact the Site Leader or Regional Coordinator.

Q: I registered once, appeared that it did not work, so I registered again and now I can't login. Which user name do I use?

A: It is possible that two user accounts now exist in the system. Send an e-mail to crlponline@edmin.com to report the situation, to identify which user account will be used and which user account will be purged. If you do not have an e-mail account, contact the Site Leader or Regional Coordinator.

Q: I want to request for step-by-step instructions to "Revise Survey Information." Where do I send the request?

A: You can send the request to your Site Leader or Regional Coordinator's Office.

Q: I am a school administrator. How do I view the teacher's/school's data?

A: Currently school administrators are not able to access the system to view teachers' data. As teachers are more comfortable using the system, access to other types of users for summary results will be enabled.

Q: I'm an administrator, how do I register to view all my teachers' work?

A: Currently school administrators are unable to access the system to view teacher data. Access to other types of users for summary results will be enabled by CRLP.

Q: I have not been able to register for several days. Who can help me?

A: The Site Leader, Regional Coordinator, CRLP, or EDmin can assist. Please contact the Site Leader first. If you are the Site Leader, contact the Regional Coordinator.

Q: I am experiencing verification problems, some teachers used nicknames instead of legal names when they registered. Who needs to verify the information?

A: The Regional Coordinator needs to contact the teachers and confirm their full legal names and ask the teachers to edit the "Teacher Survey Information."

Q: I waited more than three (3) days to receive verification. Why?

A: Three (3) business days have been projected. It depends on the schedule of the Regional Coordinator as to when he or she was able to login and conduct the verifications/additions on-line. Contact the Regional Coordinator.

Q: I need someone at EDmin to confirm registrations. What is the preferred method of communication?

A: First preference is an e-mail to crlponline@edmin.com. If you do not have an e-mail account, contact EDmin at 619-296-8090.

Q: I am the data entry person registering all teachers for our school. How do I register them?

A: Start with Step 1 of the Registration Process at "https://tepd.ucop.edu/results." Each teacher needs a unique user name/password.

Q: I am the data entry person and will do all data entry for all teachers at our school. I registered although I don't have students to enter. How do I enter teachers' data?

A: The Data Entry person's registration is not needed and will need to be purged from the system.

Each teacher needs to be registered with a unique user name/password at https://tepd.ucop.edu/results. Start with the "Register Here" link on the main page.

Also, please note that you will need to "Sign Off" after each teacher to clear the session for the next teacher.

Q: I registered twice and some of my students are not showing up. How do I fix it?

A: The students are now linked to two teacher/user accounts.

Report the situation to EDmin. One user account needs to be identified and the other purged; then the students can be linked to the appropriate teacher/user account.

Q: I am a principal and I registered as Site Leader and entered "dummy" data to view the school information. How do I proceed?

A: This function is not available at present and has been added to a list of action items for the next version. Another Site Leader, who is also a teacher with student data to submit, needs to be identified.

Q: How do I register my school for all teachers? Is there a global registration for the school and all teachers?

A: There is no "global" login for the school or teachers.

Each teacher needs to register with the system individually. If you feel the need to register each of your teachers yourself, you will need to complete the registration survey and enter a user name and password for each teacher. You will need to provide these user names and passwords to each teacher so that they can access the system to enter their results.